Frequently Asked Questions



How does it work?

How is GLITZBOX different?

Style Profile

Pricing & Payment

How do I pay?

How much does the jewellery cost?

How do I use my GLITZcredit?

Cancel or Pause?

When will I be charged?

Is a signature required for delivery?

Can I use a prepaid card?

Do you accept Paypal?

Delivery & Returns

How can I track my GLITZBOX delivery?

Where do you deliver?

How do I return my GLIZBOX?

Will I be charged if I return everything?

What if I miss the returns delivery date?

What if I want to keep my jewellery longer?

What are my delivery options?

How can I change my delivery address?

What if I lose my returns label or mailing bag?

The Unlimited Box

How long can I keep my Unlimited Box?

How do I refresh my Unlimited Box?

GLITZcredit + Referrals

What is GLITZcredit?

How can I refer a friend?

The Jewellery

What condition does the jewellery come in?

How do I care for my jewellery?

Can I buy jewellery from my GLITZBOX set?

Can I purchase items from previous GLITZBOX sets?

Can I return items that I’ve purchased from GLITZBOX?

How are prices for each piece of jewellery decided?

What if I have allergies?

Is the jewellery sanitised?

What if jewellery is damaged, lost or broken?

What should I do if one of my pieces arrives damaged or broken?

Do you send earrings?

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